Frequently Asked Questions

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Frequently Asked Questions


Please refer to the bottom of the page for the sizing guide. The guides can also be found in the product description of the product. Do note that different brands have different size measurements so it would be best to adhere to the guides for each respective brand.

Yes, you are able to try out the different sizes in our stores if you are still unsure of your size after checking out the sizing guides. We have several store locations. You can find them at the bottom of the website.

We understand that you might be leaving for a trip soon or are unable to arrange for somebody to collect the parcel via delivery. Please be assured that self-collection is possible and can easily be done by selecting the "Self-Collection" option during checkout when making your purchase. However, do note that self-collection is only available at our Velocity@ Novena Square outlet. We are open from 1030 to 2100 daily.

If your order has not been processed and sent out (you will receive an email if it has been sent out), please send us an email at or give us a call at  6356 7280 to change your order. 
If it has already been delivered, you can change it at our main outlet at Velocity@ Novena Square. Please ensure that the item is in its original packaging with the tags attached. Do also note that certain items cannot be exchanged due to hygience reasons. These include leggings and undergarments.

All exchanges are allowed if they are within 7 days from the date of delivery. The items have to be in their original packaaging with tags attached. Do also bring along the purchase receipt as proof of purchase.
Returns are generally not allowed and are reviewed on a case-by-case basis. Do note that certain items such as leggings and undergarments cannot be returned or exchanged due to hygiene reasons.
All exchanges or returns can be done at our main outlet at Velocity @ Novena Square.

You can drop us an email at or you can drop us a message at and we will get back to you as soon as possible. Thanks!