Online orders: you have 14 days from receiving your item to request a refund or exchange. Items must be unworn and unused, in original packaging with tags and proof of purchase. Underwear, base layers, sale items, gift cards and custom items cannot be returned. To start, email esales@x-boundaries.com with your order number. Once approved, bring the item to Mandarin Gallery or our Bukit Merah shop, or post it to our Bukit Merah shop by tracked mail at your own cost. Change-of-mind refunds on card, digital wallet, PayPal or Atome payments are made net of the payment processing fee; PayNow orders are refunded in full. The delivery fee is not refunded. In-store purchases: exchange within 7 days of purchase, with your receipt, at the store where you bought the item. We do not offer refunds on in-store purchases. Return and exchange policy →