Refund policy
Return and Exchange Policy
This policy covers purchases made online at x-boundaries.com, including online orders collected from our store. Purchases made in our stores are covered by the in-store section below.
Online purchases: 14-day returns and exchanges
We want you to be confident in every X-Boundaries purchase. If you change your mind about an online order, you have 14 days from the day you receive your item to request a refund or exchange.
Eligibility
To be eligible for a refund or exchange, the item must be:
- Unworn, unused, and in the same condition you received it
- In its original packaging with all tags attached
- Accompanied by your receipt or proof of purchase
Items that cannot be returned or exchanged
- Underwear and base layer garments
- Personal care goods (e.g. beauty products)
- Custom or personalised items
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
- Perishable goods
How to start a return
- Email us at esales@x-boundaries.com within 14 days of receiving your item, including your order number and the reason for return.
- Once approved, you may either:
- Bring the item, in its original packaging with proof of purchase, to Mandarin Gallery, 333A Orchard Road, #02-22/23, Singapore 238897, or Blk 132 Jalan Bukit Merah, #01-1344, Singapore 160132, during opening hours; or
- Post the item to X-Boundaries Pte Ltd, Blk 132 Jalan Bukit Merah, #01-1344, Singapore 160132, using a tracked service. Return postage is at your cost, and the item remains your responsibility until we receive it.
- Items sent back to us without prior approval will not be accepted.
Refund processing
Once we receive and inspect the item, we will notify you whether the refund is approved.
- Approved refunds (Singapore): Refunded via the original payment method, or by bank transfer / PayNow if you prefer.
- Payment processing fee: Change-of-mind refunds on orders paid by card, digital wallet, PayPal or Atome are made net of the payment processing fee charged to us by your payment provider for that order. For reference, this is currently about 3.1% + S$0.50 for Visa and Mastercard and 3.5% + S$0.50 for American Express; PayPal and Atome fees are set by those providers. Orders paid by PayNow are refunded in full.
- Delivery fee: The original delivery fee is not refunded on change-of-mind returns.
- Approved exchanges: The replacement item must be of equal or higher value. If it costs more, you pay the difference. If it costs less, the difference is not refunded.
Please allow 5–10 business days for the refund to appear on your card or bank statement, depending on your card issuer or bank.
In-store purchases: 7-day exchange only
Items bought in our stores can be exchanged within 7 days of purchase. We do not offer refunds on in-store purchases. To exchange, bring the item and your receipt to the store where you bought it. The eligibility conditions, excluded items and exchange terms listed above also apply.
Defective, damaged or wrong items
Whether you bought online or in store, please inspect your item and contact us immediately if it is defective, damaged, or wrong. We will work with you to evaluate the issue and make it right. For a defective, damaged or wrong item you receive a full refund or replacement with no deduction, and we reimburse reasonable return postage.
Coverage
Online orders are for customers based in Singapore. International orders are subject to a separate policy — please contact us at esales@x-boundaries.com before purchase.
Contact
Questions? Email esales@x-boundaries.com.
Last updated: 2 October 2026